Gradbridge Edu Consultant LLP (“GB”, “Gradbridge”, “Company”, “We”, “Us”, or “Our”) provides services (“Services”) to companies (“Customer”, “You”, “Your”, or “User”) that are governed by the guidelines and rules listed in this document (“Agreement” or “Terms”).
By using Our Services, You agree to these Terms and agree to abide by them at all times. If You are not comfortable with the Terms listed in this Agreement, please do not use Our Services and reach out to Us if You have any questions or concerns.
These Terms Were Last Updated On 30/03/2024
Future Modification of Terms
The Terms listed in this document might change in the future as Our Services evolve. Gradbridge reserves the right to update any portion of these Terms at its sole discretion. These changes will either be reflected on Our website or in certain cases, be communicated to Users through an email. We will also update the “These Terms Were Last Updated On DD/MM/YYYY” section at the beginning of this document when we make any changes to these Terms. By continuing to use our Services, You agree to abide by these Terms.
General Terms and Conditions
Gradbridge reserves the right to transfer these Terms and Our privacy policy at any time to the extent it does not affect Your rights under it. This includes scenarios such as a sale, merger, acquisition, change in operating control, reorganization, or transfer of Gradbridge's assets. The User, however, does not have the right to transfer these Terms at any point except without our explicit written consent. This includes a sale, merger, acquisition, reorganization, change in operating control, or transfer of Your assets. The Terms listed in this document and our privacy policy together define the scope of the relationship between the User and Gradbridge. As such, they supersede any other agreement, written or oral, between the User and Gradbridge. If any clause or portion of these Terms is at odds with any local, national, or federal law, the law shall prevail, but these Terms shall be applicable to the greatest extent possible. Any exception, including a waiver of these Terms needs to be provided by a legally authorized officer or representative of Gradbridge.
Responsible Use of Our Services
By agreeing to work with Us, You receive access to Gradbridge's Services. This does not mean We are licensing any part of our intellectual property, including, but not limited to our persona assessment documents, intake forms, logos, color scheme, branding elements, website look and feel, or trademarks to You. The rights provided to You under this Agreement are meant to allow You to use our Services for Your company's use only. Any use of Our Services outside the predetermined scope of what they can be used for will be considered a violation of law and might lead to criminal charges resulting in prosecution.
As such, You are not allowed to:
Engage in any unlawful or illegal use of our Services. Users found to be engaging in any violation of law will be immediately banned from our Services and reported to law enforcement authorities.
Engage in any activity that disrupts or modifies our Services for Yourself or other users. This can include trying to modify Our cloud-based document sharing softwares, communication tools, website, or change the look and feel of the User experience without our explicit written consent from an officer of Gradbridge.
Use of Our Services for any purposes other than the ones explicitly listed in this document. This includes selling, renting, sublicensing, transferring, modifying, leasing, republishing, copying any part of Our Services or its derivatives.
Access Our Services through means other than those listed in this Agreement.
Try and access Our Services through any means other than Our website as per directions provided to You when You decide to start working with Us.
It is up to the User to make sure:
Services are being used in a lawful, ethical, and responsible manner. If Gradbridge learns about the violation of any local, national, state, or federal laws by User, Gradbridge has the right to end access to its Services.
Services are not being used to harm any person or organization.
Services are not breaking the law by infringing on any individual or organization's trademark or copyright.
Users might be temporarily or permanently be banned from using Gradbridge's Services and/or face criminal prosecution and be liable for damages if We learn about irresponsible use of Our Services.
Non-transfer of Responsibilities
Even if User authorizes a representative to access Services on behalf of User, the User is solely responsible for complying with all Terms listed in this document. The User's responsibilities cannot be transferred to another individual or organization under any situation. Abdicating responsibility for violation of these Terms, even if the actions that led to the violation were taken by a different individual or organization, might result in the User being denied access to Gradbridge's Services or legal action against the User.
Prohibition of Sensitive Data Collection
Gradbridge's Services cannot be used by Users to collect, analyze, or store any sensitive information under any circumstances. This includes information on an individual's mental health, race, sexual orientation, political or religious affiliation.
Intellectual Property Rights and Ownerships
When working with Our Services, You get access to valuable intellectual property owned by Gradbridge. This access does not imply that Gradbridge is providing You a license for any of the Services or intellectual property. Your rights to access these Services are limited in scope to the uses outlined in this Agreement. Gradbridge's intellectual property is protected by its rights in India and other countries where it operates through intellectual property laws. These laws prohibit Users from modifying, copying, or creating derivatives of our Services. You will not have the right to claim ownership, in part or whole, of any patents filed by Gradbridge now or in the future. When using Our Services for internal purposes, Users may not remove our logo, branding, copyright, or any other form of intellectual property that are embedded in any of our Services.
Reproducing any Services or related content and using them for commercial or non-commercial purposes without the explicit written consent of Gradbridge is also prohibited. Paying a fee and purchasing our Services allows Users to access Services solely for their personal use.
Content Created Through User Feedback or Engagement
Gradbridge's ownership of Services and related content extends to any new or derivative Services or content created through feedback provided by Users or their engagement with Gradbridge. This gives Gradbridge the universal right to create derivative works or additional Services that can be sold worldwide in perpetuity. Users are not entitled to royalties, payments, or any other form of compensation for Services created by Gradbridge based on their engagement or feedback.
Gradbridge's Trademarks
Users are prohibited from using Gradbridge's trademarks, logos, layouts, or designs, regardless of whether they are registered. Explicit written permission is required from an authorized officer of Gradbridge to use, reproduce, copy, edit, modify, license, sub-license, or transfer any intellectual property that belongs to or is license by Gradbridge.
Purchasing Our Services
One-Time Purchase Fees
In order to use Gradbridge's Services, a User must pay a fee (“Fee” or “Fees”). This Fee will allow them to use the Services on a one-time basis. If Users wish to use Gradbridge's Services again, they must pay the Fee. The amount of the Fees will depend on the type and tier of Service the User signs up for and will be made clear during through collateral shared with the User before they sign a contract. This collateral can include flyers, brochures, web pages, or contracts. The User shall not be eligible under any conditions to receive refunds for a part of or the entire Fee in case of cancellation, dissatisfaction with, or lack of use of Service.
Gradbridge reserves the right to deny providing a part of or the entire Service in case the User does not pay the full Fee for the requested Service upfront.
Subscription Fee
Certain types of Users might be given the option to purchase Gradbridge's Services on a subscription basis. In such cases, the Fee will allow the User access to Gradbridge's Service for a predetermined period (“Term”). At the end of each Term, the User will automatically be charged the Fee for the subsequent Term. In order to avoid being charged, the User must cancel or modify their subscription before the start of the Term. Users can cancel their subscription by contacting hello@gradbridge.in. If a User cancels their Service, they will have access to it until the end of the Term. The User shall not be eligible under any conditions to receive refunds for a part of or the entire Term in case of cancellation, dissatisfaction with,or lack of use of Service. Any unpaid Fees, however, have to be paid by the User.
In both cases, if a User purchases a one-time or subscription Service from Gradbridge, it is the responsibility of the User to read the scope of services before signing up. If the User has any questions or concerns about the pricing or scope of services offered, they must contact Gradbridge at hello@gradbridge.in before signing up.
Change in Fees or Scope of Service
Gradbridge reserves the right to change the Fee at its sole discretion. In case our Fee changes, Gradbridge will inform Users about all relevant specifics including the amount and timing of the change. These changes will be applicable to future payments. If a User is not willing to bear the change in Fees, they should cancel their subscription immediately or reach out to us at hello@gradbridge.in.
Similarly, We hold the right to change the scope of Service in a specific tier of any of our Services. If there is a material change, Gradbridge will inform Users through email or through an update on our website.
Gradbridge as a Third Party Service Provider
In certain cases, Gradbridge might be hired by organizations to provide Our Services to their clients. An example could include a management consulting firm or investment bank hiring Gradbridge to provide Services for their employees. In such cases, Gradbridge acts as a third party service provider. Regardless of whether the payment is made by the organization hiring Gradbridge or the User, these Terms also apply to Users to whom we are providing the Services.
Payments Through Invoices
In certain cases, Users or an organization hiring Gradbridge to provide third party services might want to make a payment through an invoice. If this is the case, explicit written consent is required from Gradbridge. Please contact hello@gradbridge.in if You wish to make a payment via an invoice. For payments made through invoices, Gradbridge will issue an invoice which specifies the amount to be paid, date of invoice, and the currency in which payment is to be made. Gradbridge will also decide the due date of the payment amount listed in the invoice. If payments are not made by the specified date, Gradbridge has a right to charge up to the maximum penalty allowed by law as interest.
Payment Information
In order to collect Fees from Users, Gradbridge requires them to provide personal or their organization's financial information depending on how they wish to make the payment. This includes credit card information including, but not limited to, full name, credit card number, credit card type, credit card expiration date, and credit card CVV number. Gradbridge reserves the right to temporarily or permanently ban a User if any of their financial information is found to be incorrect or fraudulent. If required, Gradbridge may conduct additional background and identity verification checks by asking for more information from the User. By providing any personal or financial information, a User allows Gradbridge to use the information to process their Fee. Gradbridge might share the information with third party payment processing systems such as but not limited to PayPal. The User also agrees to pay any additional taxes and fees that are levied by the payment processors.
Fees paid by Users to Gradbridge are non-refundable. A User is also prohibited from transferring these Fees to another User's account. A confirmation of purchase will be sent to users once the Fee has been successfully processed.
Unpaid Services
In certain cases, we might offer unpaid or pro bono Services to Users. Under such circumstances, even though no payment has been made, Users are still expected to abide by the Terms listed in this document.
Gradbridge may end unpaid Services at any time at its discretion. Also, the full scope of Services might not be available to Users who are getting an unpaid or pro bono Service. It is up to Gradbridge to decide the scope of Services that will be provided.
Termination of Service Due to Missed Payment
Gradbridge has the right to terminate Services immediately if the User has not paid the Fees required to access Services. We might provide the User a grace period during which they can access our Services if we believe they are acting in good faith to make the payment in a specific time-period. However, providing this grace period and its duration are completely at Gradbridge's discretion.
User Data Rights
“User data” is any data generated through any interaction with or use of our Services. This includes all engagements, paid or unpaid, one-time or on a subscription basis. All user data is the property of the User. However, by agreeing to work with Us, User grants Gradbridge worldwide unlimited rights to copy, modify, edit, reproduce, or distribute user data. We may utilize user data for a variety of purposes, not limited to, but including:
Creating and commercializing derivative Services
Enhancing existing Services
Creating collateral for improve User support or marketing efforts for new or existing Services
Changing internal processes to improve User experience with our Service
While we might use user data for a variety of different purposes, we will not publish any personally identifiable information (PII). We may however publish anonymized information. We may also conduct aggregate analyses and publish reports based on the usage of our Services. When we publish these analyses, we will make sure no PII is published. Users do not have the right to payments, royalties, or any other form of monetary or non-monetary compensation from any Services or content created using user data.
Upon termination of Service, User loses all right to their data stored in our systems. Unless required by law, We have the right to delete the data as soon as User ends their engagement with Gradbridge.
Accessing Gradbridge's Services
Eligibility and Requirements
In order to use Gradbridge's Services, a User must legally be an adult in the jurisdiction where they are located. The User also needs to be able to form a signing contract and should not be prohibited by law from using Gradbridge's Services.
Purchasing Our Service
In order to start using Gradbridge's Services, a User will need to purchase our service. In order to provide our Service, Gradbridge will require basic background, employment, and contact information such as first name, last name, email address, name of organization, title, and phone number of the User. Users agree to provide correct information to Gradbridge. If a User is found to have provided fraudulent or misleading information, they will be permanently banned from using Gradbridge Services. Attempting to impersonate another User is also prohibited and trying to do so is a violation of Gradbridge's Terms. Users are also prohibited from using vulgar, obscene, or offensive words or phrases to create their Profile.
In the future, Gradbridge might also use information directly from third-party platforms such as Google to populate certain basic fields such as first name, last name, and date of birth when a Profile is being created. By using Gradbridge, Users give Us permission to get basic demographic and background information about them from these third-party platforms.
In order to continue using Gradbridge, Users need to ensure that their information is thorough, accurate, and updated at regular intervals. Failure to provide correct information will lead to temporary or permanent suspension of the User's Service. This will be done at the discretion of Gradbridge. If a User's Profile information is compromised in any way, it is their responsibility to inform Gradbridge as soon as they learn about the data or information breach. The User will be held accountable for any unlawful use, by them or otherwise, of their account.
Using Gradbridge's Services
Providing information to Gradbridge - Gradbridge requires the
applicant to provide Us information in order to receive our Services.
This includes background information about their personal and
professional experiences and essays, resume, etc. Our ability to provide
Services is based on the quality and timeliness of Your information.
While You are not required or obligated to disclose any information You
are not comfortable sharing, it is Your responsibility to make sure that
You provide accurate information at all times. Gradbridge will never
force You to share personal details that are sensitive or You are not
comfortable sharing.
Some of our Services require You to send us Your business school
application documents. For example, Our resume-review and essay-review
Services require applicants to send Us their resume and business school
essay respectively. In these cases, it is up to You to make sure the
documents You provide meet the guidelines specified by Us. These
guidelines will be made clear to You through Our website, marketing
collateral, and onboarding documents. As such, We will only be able to
provide Our Services if You meet these specified guidelines. For
example, our resume review Service requires that You upload a one-page
resume in .doc or .docx format that is written in English. We will not
be able to review and edit Your resume if it doesn't meet these
specifications. In this case, Gradbridge's fees are 100%
non-refundable.
Upfront payment of fees - Gradbridge agrees to provide You business school application Services only if 100% of the Fees for our Services are paid upfront. We reserve the right to decline Your rights to access Our Services if We don't receive the entire payment amount stated on our Website. This includes willful or unwillful non-payment. Gradbridge will not be able to provide You Services in situations such as Your credit card getting declined or if our third-party payment processor is not able to process the payment in your jurisdiction.
No guarantee of delivery date - Gradbridge provides timelines for when You can expect our Service to be delivered. These timelines are provided on Our website and through additional marketing collateral. You should note that these timelines should be viewed as guidelines and while We try Our best to provide Our Services in the timeframe listed on Our website, We do not guarantee that We will be able to do so. It might take longer for Us to deliver Our Services if our representatives including graduate coaches, writing experts, and former Admissions Committee members are occupied with prior engagements.
Delivery of Services - We use a number of different internet-based third-party systems to provide Our Services. This includes, but is not limited to email, cloud-based text and voice communication systems, and cloud-based document sharing and project planning software. The medium of communication is different for every Service and might change as Gradbridge's Services evolve. We reserve the right to provide our Services through the medium that we think is the best fit. For example, Gradbridge can decide to offer a Service purely through email-based communication rather than phone or video-based interactions.
No guarantee of results - Getting your desired outcome such as an interview or acceptance depends on many factors, including factors outside an applicant or Gradbridge's control such as competitiveness of applicant pool. As such, Gradbridge cannot guarantee a positive result in any engagement. All testimonials, success stories (even if they are for similar applicants), or endorsements do not constitute a guarantee, warranty, or prediction regarding the outcome of your business school application. Past performance and prior results do not guarantee a similar outcome.
Warranties of Services and Scope of Liabilities
GRADBRIDGE'S SERVICES ARE PROVIDED TO THE USER “AS IS” AND “WITH ALL FAULTS”. YOU ARE WILLING TO ASSUME ALL RISK IF YOU DECIDE TO USE GRADBRIDGE'S SERVICES. GRADBRIDGE DOES NOT PROVIDE ANY WARRANTY FOR ANY OF ITS SERVICES. GRADBRIDGE'S OFFICERS, EMPLOYEES, AFFILIATES, THIRD PARTIES, CONTRACTORS, OR SUPPLIERS (“REPRESENTATIVES”) CANNOT BE HELD LIABLE FOR THE RESULTS OF OUR SERVICES. REPRESENTATIVES ALSO HOLD NO RESPONSIBILITY FOR ANY DAMAGES CAUSED TO USERS THROUGH THE USE OF OUR SERVICE. WE HOLD NO RESPONSIBILITY FOR THE CORRECTNESS OF OUR ANALYSIS, SATISFACTORY PERFORMANCE OF OUR SERVICES, MERCHANTABILITY OR QUALITY OF OUR SERVICES, NON-INFRINGEMENT, AND FITNESS FOR A PARTICULAR PURPOSE. GRADBRIDGE DOES NOT PROVIDE ANY WARRANTY THAT USING OUR SERVICES WILL GET YOU ACCEPTED AT ANY BUSINESS SCHOOL OR LEAD TO ANY POSITIVE RESULTS FOR YOUR CAREER. GRADBRIDGE OR ITS REPRESENTATIVES HOLD NO RESPONSIBILITY FOR ANY LOSS TO AN INDIVIDUAL OR ORGANIZATION THAT WOULD OCCUR DUE TO ANY OF THESE INSTANCES.
IN CASE OF A DISPUTE, THE ONLY REMEDY AVAILABLE TO A USER IS THE DISCONTINUED USE OF OUR SERVICES. IN ANY CASE, THE MAXIMUM POSSIBLE LIABILITY FOR GRADBRIDGE WILL BE: I. THE FEE PAID BY THE USER TO GRADBRIDGE, OR II. $75. UNDER NO CIRCUMSTANCES CAN GRADBRIDGE BE HELD RESPONSIBLE FOR ANY BODILY HARM, INJURY, EMOTIONAL DISTRESS, TRAUMA, OR DEATH CAUSED DUE TO THE USE OF SERVICES IN ANY FORM. GRADBRIDGE'S LIMITATION OF LIABILITY EXTENDS TO CLAIMS FOR BUSINESS LOSSES, PERSONAL LOSSES, COST OF PROCUREMENT OF SUBSTITUTE, LOSS OF DATA, OR ANY COMMERCIAL LOSSES, EVEN IF IT WAS KNOWN THAT EXPERIENCING THAT LOSS WAS A POSSIBILITY. SOME STATES PROHIBIT THE EXCLUSION OF LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES OR LIMITATION OF IMPLIED WARRANTIES. IF USER IS LOCATED IN ONE OF THOSE STATES, THESE LIMITATIONS WILL NOT APPLY TO THE USER.
IF USERS ARE NOT COMFORTABLE WITH THIS LIMITATION OF WARRANTY AND LIABILITIES, THEY SHOULD REFRAIN FROM USING GRADBRIDGE'S SERVICES.
Indemnity
By agreeing to these Terms, You agree to hold Gradbridge and its officers, employees, representatives, partners, suppliers, affiliates, and advertisers harmless and indemnify them against any and all claims, actions, losses, damages, demands, judgments, suits, litigation costs and attorney fees that might be caused due to: 1. Your breach of these Terms, 2. Your violating of any law, 3. Your use of Gradbridge Services. By agreeing to work with Us (and thereby agreeing to this indemnification clause), You agree that You will not settle any claim, or actual or perceived legal proceeding in which Gradbridge is or could have been indemnified unless such a settlement involves unconditional release of Gradbridge from any real or perceived liabilities that might arise from the claim or legal proceeding or has been formally agreed to in writing by an officer or authorized legal representative of Gradbridge.
Using Gradbridge Services Globally
Gradbridge's Services are meant to be used in full compliance with local, national, and federal laws where the User is located. We make no claim about the fitness of use, legality, or availability of Gradbridge's Services outside India. Gradbridge's Services should never be used in violation of United States laws. It is up to the User to ensure they are complying with local, state, national, or federal laws in their jurisdiction.
Gradbridge's Privacy Policy
Users should read our Privacy Policy before agreeing to work with Us. We collect certain types of User PII in order to improve and provide Our Services and/or develop new Services. We are fully committed to ensuring we maintain the highest standards of data privacy and data security for all identifiable and unidentifiable information we collect on Users. We also update our privacy policy on regular intervals as and when needed. If there are any discrepancies or inconsistencies between these Terms and Gradbridge's privacy policy, the Terms will be considered as the governing principles.
Content on Other Platforms
Through its Services, Gradbridge might apprise Users of additional products, services, or platforms that Users might find helpful. In such cases, Gradbridge might also provide direct links to websites of these products, services, and platforms. Users should note that Gradbridge is not responsible for these products', services', and platforms' adherence to local, regional, or national law. Further, any harm or damage caused to Users because of the use of these products, services, or platforms is not the responsibility of Gradbridge. It is up to Users to do their own research before deciding whether or not to use them. Gradbridge strongly recommends that Users read the privacy policy and terms of service of each of these products, services, or platforms.
Disputes and Arbitration
Legislature
The Terms listed in this document will be governed by the relevant laws of India. The courts of Kolkata shall have jurisdiction in respect of any such disputes or claims.
Arbitration Agreement
By agreeing to these Terms, Users agree that any dispute arising between them and Gradbridge will be resolved informally or through a small claims court. Users and Gradbridge will make all attempts in good faith to try and resolve issues without any escalation, controversy, or dispute. However, if a matter cannot be resolved through these means, it will be resolved through binding arbitration. The only exception to this will be when Gradbridge or the User is seeking injunctive or other equitable relief in a court to resolve a dispute involving copyrights, trade secrets, trademarks, logos, or intellectual property rights.
Notice of Arbitration and Opt-Out Clause
By agreeing to these Terms, You agree that You will not initiate or participate in a class action lawsuit or class-wide arbitration against Gradbridge. Any controversy, disagreement, or dispute that arises between You and any representative of Gradbridge will be resolved through individual arbitration and shall be binding and final. By agreeing to these Terms, You explicitly agree that You do not have the right to trial by jury or the ability to act as a plaintiff or member of a class action lawsuit against Gradbridge.
Rules of Arbitration
All disputes, differences and/or claim arising out of this Agreement whether during its subsistence or thereafter shall be settled by arbitration in accordance with the provisions of the Arbitration and Conciliation Act, 1996 (including any statutory modification (s) or re-enactment thereof) and shall be referred to a sole arbitrator nominated with the mutual consent of the Parties. The award given by such an arbitrator shall be final and binding on the Parties to this Agreement. The seat and venue of arbitration proceedings shall be Kolkata.
Location of Arbitration
If the arbitration claim is $10,000 or less, the proceeding will take place solely based on documents provided by both parties. Unless the arbitrator decides otherwise, neither party will be required to appear for an in-person meeting or telephonic hearing. If an in-person hearing is requested by the arbitrator, he or she will decide on a place for the hearing that is convenient to all parties involved. If the claim is greater than $10,000 the arbitrator will decide the most convenient path forward, which could include electronic exchange of information, a telephonic hearing, or an in-person hearing. Arbitration under this agreement shall be held in Kolkata, India without regard to its conflict of laws provisions.
Type of Sale and Applicable Regulatory Frameworks
The contract between You and Gradbridge is that of a sale of services and not goods. As such, regulatory frameworks such as The United Nations Contracts for the International Sale of Goods, Uniform Commercial Code or any legislation, which is materially similar to these does not apply to these Terms.
Contact Us
If You have any feedback on our Services or queries about these Terms, please email us athello@gradbridge.in. Although our response times will vary based on the number of queries we are currently processing at a given time, we will try our best to get back to You in a reasonable time frame.
